This may be caused by one of the following: 1. Minimum system requirements were not met 2. Corrupted drivers 3. Computer restrictions 4. Ok just got one of these and when I plug it into my computer To install the device driver software it says-(Device driver software was not sucessfully installed)So what now? Need a driver for a Sansa MP3 player. So both mp3 players work, one is a 2gb and one is a 4 gb. Power issue 5. Bad cable To resolve this issue, try the following solutions: SOLUTION 1 - For brand new player or first time connecting to this computer. For Windows XP users: verify the following operating system requirements are met. - Windows XP SP2 or higher - Windows Media Player 10 or higher Download and install the latest if it's not installed. For Mac users, see For Windows 7 & 8 users: Proceed to Solution 2 NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem. SOLUTION 2 - Check Cable When connecting the SanDisk MP3 player to the computer if the screen comes on but does not show 'Connected' on the screen the port is providing power however the data connection is not working. This could be due either to the Cable, PC, or a defective device. Please try using a different cable and connecting to a different PC. If the SanDisk MP3 player still connects and charges but never shows connected on the screen even after trying different PC and cables contact SanDisk support to check warranty status. SOLUTION 3 - Refresh the driver STEP 1 - Connect the SanDisk MP3 player to the PC The screen on your player should turn on, show ' Connected' and indicate the battery charging or full. - If the player does NOT turn on try other USB ports or on another computer if one is readily available.
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September 2018
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